Apple/Mac IT Support

Apple/Mac IT Support across Melbourne

Macs are renowned for their simplicity and reliability.

Whether you’re a dedicated Mac user, or have a combination of Macs and PCs, our Apple Certified technicians can help you make the most of your Mac and ensure it “plays friendly” with any PCs in the household.

We achieve this by linking all of your Apple and Windows devices in a single network, allowing you to share information among them with ease.

We also provide assistance for a wide range of Mac-related software and hardware issues, so call us if you are in a jam!

Server, Network and Wireless Setup

Printer and Peripheral Setup

Bought that new printer, scanner or Wacom tablet but not really sure how to hook it up? We can install and test it, then explain how to use it.

Certified Mac Experts

Our Apple Certified Technicians are able to provide assistance for your MacBook, MacBook Air, MacBook Pro, Mac Mini, Mac Pro, iMac and other Apple hardware.

Our consultants are also able to provide support for a wide range of software issues, either on-site or remotely, including diagnosis and troubleshooting of common system issues.

Whether your Mac is new, or getting on in years, we can help keep it running smoothly.

Certified Mac Experts

Our Apple Certified Technicians are able to provide assistance for your MacBook, MacBook Air, MacBook Pro, Mac Mini, Mac Pro, iMac and other Apple hardware.

Our consultants are also able to provide support for a wide range of software issues, either on-site or remotely, including diagnosis and troubleshooting of common system issues.

Whether your Mac is new, or getting on in years, we can help keep it running smoothly.

Mac Hardware Upgrades

Is your Mac running slower than usual or having performance issues with the latest version of macOS?

Our consultants can diagnose a wide range of speed issues and recommend hardware upgrades to your Mac, such as adding more memory (RAM), or replacing the system disk with a faster Solid-State Drive (SSD).

For more demanding tasks, some Macs can also be upgraded with newer graphics cards (suitable models only). We also supply a wide range of peripherals, including Thunderbolt compatible devices.

Mac Repairs

There are times when your Mac has more serious problems that may require servicing to fix. If you have encountered any of the following issues, our team can help bring your Mac back to life:

Mac will not turn on
Broken or cracked screen
Screen goes black or turns off
Overheating and other thermal problems
Damage from liquid spillage
OSX or macOS will not boot
System Failure or Kernel Panic
The message “You need to restart your computer” appears frequently

Please call us on 1300 991 030 and speak to our helpful consultants if you think your Mac needs servicing.

Mac Repairs

There are times when your Mac has more serious problems that may require servicing to fix. If you have encountered any of the following issues, our team can help bring your Mac back to life:

Mac will not turn on
Broken or cracked screen
Screen goes black or turns off
Overheating and other thermal problems
Damage from liquid spillage
OSX or macOS will not boot
System Failure or Kernel Panic
The message “You need to restart your computer” appears frequently

Please call us on 1300 991 030 and speak to our helpful consultants if you think your Mac needs servicing.

Mac Data Recovery

Losing precious data from your Mac is never a pleasant experience. Thankfully, our team of specialist technicians can recover data for you and restore it onto an external drive, depending on what has caused the data loss in the first place.

There are many reasons why you may need to perform data recovery. The most common is hard drive failure, but Solid-State Drives used in newer Macs can also need replacement at times, so salvaging your data is critical when either of the above happens.

Call us now on 1300 991 030 or email us to book our Data Recovery Service.

iPhone and iPad Integration

There are many ways your iPhone or iPad can work together with your Mac to make life easier. Synchronizing emails, photos, contacts and calendars is essential, and can make a huge difference to your productivity.

Newer versions of macOS and iOS support Handoff, which allows you to transfer what you are doing from one device to another with apps like Mail, Maps, Safari, Pages, Numbers and Keynote. And Universal Clipboard lets you copy and paste content from one device to another.

You can even transfer calls from your iPhone to Mac, and SMS using your Mac instead of your iPhone. We invite you to call us at your convenience on 1300 991 030 if you would like to make use of the above features.

iPhone and iPad Integration

Automated Backup of your Mac

Backing up important data on your Mac doesn’t have to be difficult or complicated. macOS comes with “Time Machine” backup software installed, but there are also other third-party backup tools you can use for maximum peace of mind.

The simplest approach is to purchase an external hard drive and schedule backups to occur when you are not using your Mac. But you can also backup to other devices, such as Network Attached Storage (NAS) drives, File Servers, or into the Cloud, for a small monthly or yearly subscription fee.

Speak with one of our consultants about simplifying and automating your backup procedure on 1300 991 030.

E-Mail Support for Mac

All Apple Macs come with the Mail app installed, but setting up your email account can sometimes be problematic. We can troubleshoot and resolve all email setup issues, including connections to POP, IMAP and SMTP servers, and new account configuration. We can also help you create an email signature so your contact details are available at the bottom of each message you send. If you’re having problems with spam, we can also help filter it to minimize the inconvenience to you.

For business email, many customers prefer to use Outlook for Mac which is available as part of an Office365 subscription. Google’s GMail service is also available for personal email, and for business use with their GSuite service. (formerly known as Google Apps for Business)

E-Mail Support for Mac

Mac Software Support

Our consultants can help you get the most out of popular Mac application software, including:

Office for Mac (Word, Excel, Outlook, Powerpoint),
Apple iWork (Pages, Numbers and Keynote)
Adobe Creative Suite, Final Cut Pro and even Filemaker.

We can also install system updates, Apple security updates, antivirus software and resolve firewall issues, to keep your system safe and sound.

If you need to run Windows software, we can also install tools like Parallels to ensure you get the best of both worlds.

Server, Network and Wireless Setup

We provide a number of services for home and office networks, and have experience integrating Apple systems with Windows networks. We can:

Install and maintain Apple Servers
Setup new Internet connections
Help you switch Internet Providers
Configure your network for the NBN (National Broadband Network)
Setup and secure your Wireless network (Wi-Fi)
Improve Wi-Fi coverage and speed
Eliminate bottlenecks in your network

To find out more, please call 1300 991 030 and speak to one of our consultants.

Server, Network and Wireless Setup

We provide a number of services for home and office networks, and have experience integrating Apple systems with Windows networks. We can:

Install and maintain Apple Servers
Setup new Internet connections
Help you switch Internet Providers
Configure your network for the NBN (National Broadband Network)
Setup and secure your Wireless network (Wi-Fi)
Improve Wi-Fi coverage and speed
Eliminate bottlenecks in your network

To find out more, please call 1300 991 030 and speak to one of our consultants.

Printer and Peripheral Setup

Bought that new printer, but not really sure how to hook it up?

Whether it’s wired or wireless, inkjet or laserjet, our expert technicians can have it up and running and shared with other computers on your network, if you’d like. After installation we test the printing (and scanning) features of the printer and explain how to use it in layman’s terms.

For more problematic printers, we can provide assistance replacing printer consumables, including ink cartridges, toner and printer drums.

Testimonials

Jess T
Manny's team were given super short notice to completely set up a new staff member. They were all easy to work with and set our staff member up with everything he needed without needing a lot of instruction. Great service!
Emily Moloney
We have been lucky enough to have Rodi come to our office to offer his stellar IT support. Very helpful, friendly, knowledge guy always going above and beyond to help. Highly recommended!! Thanks Rodi!
Jane Rodwell
First time dealing with Xpresstex and they did not disappoint. Very punctual and very reasonably priced. Would not hesitate in recommending them to others. Will definitely be using them again. Keep up the good work.
Tom Harris
The team at Xpresstex are a professional outfit and have proven on many occasions that they are the best choice for our business.
We recently moved offices and Manny and the team coordinated the install including procuring new hardware. They liaised with our electrician and the transition was seamless.
Great work!
Sarah Piper
I am thrilled with the partnership I’ve formed with Mamoon Rahat and the team. As a small business owner, my lack of IT know how was a real vulnerability. Now, I can call Mamoon with ANYTHING and he helps in an efficient and professional way. It’s like I’ve got my very own internal IT department on hand. The team transitioned me from OneDrive to G-suite in 24 hours, with no interruption to my business and a much improved set up. Couldn’t be happier. Very much recommend.

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Apple/Mac IT Support